Privacy Policy

Last updated: January 15, 2025

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This may include:

• Name, email address, and contact information
• Business information and company details
• Account credentials and preferences
• Communication content and customer service interactions
• Payment information (processed securely through third-party providers)

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our AI communication services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Communicate with you about products, services, and promotional offers
• Monitor and analyze trends, usage, and activities in connection with our services

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• With service providers who assist us in operating our platform
• To comply with legal obligations or respond to lawful requests
• To protect the rights, property, or safety of Telle AI, our users, or others
• In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Employee training on data protection practices

5. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access to your personal information
• Correction of inaccurate or incomplete information
• Deletion of your personal information
• Restriction of processing
• Data portability
• Objection to processing

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to provide personalized experiences. You can control cookie settings through your browser preferences, though some features may not function properly if cookies are disabled.

8. Third-Party Services

Our services may contain links to third-party websites or integrate with third-party services. This privacy policy does not apply to those external services. We encourage you to review the privacy policies of any third-party services you use.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us: